These Terms and Conditions are in effect for all reservations made on, or after, January 26, 2021

By completing any reservation of Henningsen Transport & Guiding (HTG) 's Fjord-cruise products, the terms and conditions below are accepted, as well as the general conditions for activities in Svalbard.

Travel Insurance:
We recommend all our customers to purchase a travel insurance.

- No refund is given in case of illness unless separate cancellation protection is purchased (see below). 
- No refund is given in case of delayed or cancelled flights or boats.
- No refund is given in case of legal matters that affects the travel to/from Svalbard (i.e VISA, Passport etc).
- A refund will only be issued if a scheduled departure is cancelled by HTG.

- HTG is not responsible for any additional cost that may occur as a result of the cancellation of any of our products.

Weather, and force majeure disclaimer:
Early in the season, the ice conditions in Isfjorden and Billefjorden may only allow us to observe Barentsburg and Pyramiden from the boat.
The fjord-cruise will then follow the ice edge, with a unique chance of wildlife sightings, and magnificent nature views.
This, and the following conditions, will not affect the price, nor do they give a reason for any type of refund, fully or partially:
- Weather and/or ice-conditions, technical problems, or conditions outside the control of HTG, that might cause a change to the scheduled route.
- Weather and/or ice-conditions, technical problems, or conditions outside the control of HTG, that might cause the vessel to not be able to get close to the glaciers.
Weather and/or ice-conditions, technical problems, or conditions outside the control of HTG, that might cause the vessel to not be able to dock in Pyramiden or Barentsburg.

- Limited hours of daylight in the late fall, that can result in reduced visibility.
- There is no guarantee that Northern lights will be visible during a Northern-light cruise.
- Early in the Spring Season, updated information on the status of our fjord-cruises can be found on our Facebook page, HERE

Cancellations/Change of travel date:
We offer free cancellation, or date change, within 4 hours of reservation being made.
For cancellations or date changes made after the 4 hour free cancellation period, the following terms and fees applies:

  • Individual (1-9 pax): Cancellation up to 22 days prior to originally scheduled departure: Fee of 5% of the price paid.
  • Individual (1-9 pax): Cancellation between 21 and 8 days prior to originally scheduled departure: Fee of 50% of the price per person cancelled.
  • Individual (1-9 pax): Cancellation between 7 and 0 days prior to originally scheduled departure: No refund.

Once a date change is made, the reservation is no longer eligible for a refund.
Reservations that are cancelled, or changed, less than 4 hours prior to scheduled departure, are considered “no show”, and are not eligible for a refund.

Contact us for terms for groups over 9 pax.

Cancellation protection:
It is recommended that all our passengers purchase a voluntary cancellation protection, at the time of reservation.
This non-refundable cancellation protection gives the right to cancel if less than 22 days before departure, sudden and serious illness, accident or death of the traveler himself, in his/her household or immediate family (spouse, cohabitant, child, parent, parents-in-law or sibling) prevents or does it is irresponsible for the traveler to undertake the journey.
The traveler must notify Henningsen Transport & Guiding of the cancellation as soon as it is clear that the journey cannot be completed. The incident must be documented by a medical certificate, sent to us within one week of cancellation, prepared on a separate form approved by the Norwegian Medical Association and the Norwegian Travel Industry Association.
The traveler is entitled to a refund of the amount paid, less the cancellation protection price.

Assigned vessel:
HTG can, without prior notice, change the assigned vessel for a specific departure. Such change will not affect the price charged or paid for the specific departure.

One way tickets:
HTG offers one way tickets for transfer to/from Barentsburg and Pyramiden. These transfers are purely offered as transport between the Russian settlements and Longyearbyen and elements included in HTGs Fjord-cruise products are not included in these transfers, such as (but not limited to) guided tour of Barentsburg or Pyramiden or food onboard on the return to Longyearbyen.

Liability Waiver:
HTG is not liable for injuries that might occur due to weather conditions or failure to follow posted signs and/or the directions from the crew.

P&I and SaR Insurance Waiver:
All guests are covered by HTGs insurances while participating to activities arranged by HTG. HTGs coverage seizes to exist at the time the guest leaves the vessels and/or vehicle in Barentsburg or Pyramiden to partake in any activity arranged by “Arctic Travel Company Grumant” (including, but not limited to, guided tour of Barentsburg or Pyramiden), or where the guest has purchased a one-way transport with HTG to Barentsburg or Pyramiden and is leaving the vessel/vehicle for this reason. Upon reentering the vessel and/or vehicle, the guests will again be covered by HTGs insurances.

Transport of cargo:
Cargo transported on our vessels is not covered by HTGs insurances. The shipper is solely responsible for necessary coverage for the cargo shipped.

Failure to follow any of the following procedures may lead to financial and/or legal responsibilities for the involved guest/s:

Drugs and Alcohol:
Please be advised that it is not allowed to consume your own alcohol on-board. Alcohol brought aboard is subject to confiscation.
Guests that are executing improper or threatening behavior, or are under the influence of drugs or alcohol, may be denied entry to, or removed from, our vessels, and may be required to purchase a new return ticket from Pyramiden or Barentsburg for a later departure. HTG can not guarantee availability on later departures. There is no refund given for any cost related to being denied entry to, or removed from, the vessels due to improper or threatening behavior or the influence of drugs or alcohol. This includes, but is not limited to, the original ticket, cost of accommodation in Pyramiden or Barentsburg as well as the cost of a new return ticket to Longyearbyen.

All firearms shall be surrendered to the ships crew upon entering the vessel. All ammunition and bolt shall be kept by the owner.
Flammables, combustibles, or explosives can not be brought on-board unless permitted by the captain.

The use of drones or UAV's is not permitted from our vessels unless previous arrangements has been made with HTG.

These Terms and Conditions are in effect for all reservations made on, or after, January 26, 2021. Terms and Conditions are subject to change at the company's discretion, without prior notice. Last updated January 26, 2021

Henningsen Transport & Guiding AS


Tel: +47 4004 9171

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